FAQs

❓ Frequently Asked Questions (FAQs)

1. How long does delivery take in the UAE?

Orders are usually delivered within 2–4 working days across the UAE.
Remote areas may take an extra day.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in UAE locations.
You can pay when the order arrives at your doorstep.

3. Is delivery free?

We offer free delivery on selected products and promotions.
Any delivery charges (if applicable) are shown clearly at checkout.

4. Can I open the package before paying?

For hygiene and safety reasons, packages cannot be opened before payment.
However, returns are available if there is any issue.

5. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, contact us within 24 hours of delivery.
We’ll arrange a replacement or refund after verification.

6. Do you accept returns?

Yes, we accept returns within 7 days of delivery, provided the product is unused and in original condition.

7. How do I request a return or exchange?

Simply contact our support team with your order number and issue.
We’ll guide you through the process.

8. Are your products original and good quality?

Yes. We carefully select products that meet our quality and performance standards before listing them.

9. Where do you ship from?

Orders are shipped through our UAE logistics partners for fast and reliable delivery.

10. Can I track my order?

Yes. Once your order is shipped, you will receive tracking details via WhatsApp or email.

11. What payment methods do you accept?

We accept:

Cash on Delivery

12. Will I receive a confirmation after placing an order?

Yes. You’ll receive an order confirmation message shortly after placing your order.

13. Can I change or cancel my order?

If your order hasn’t been shipped yet, we can help.
Please contact us as soon as possible after placing the order.

14. Do you deliver on weekends?

Delivery depends on the courier schedule, but most deliveries happen Sunday–Saturday.

15. What areas do you deliver to in the UAE?

We deliver across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah & Umm Al Quwain.

16. What if I’m not available at the time of delivery?

The courier will usually call you before delivery.
If missed, they will attempt delivery again.

17. Are prices inclusive of VAT?

Yes, all prices shown on the website are inclusive of VAT unless stated otherwise.

18. Do you sell internationally?

At the moment, we only deliver within the UAE.

19. How can I contact customer support?

You can reach us through:

Our team usually replies within 24 hours.

20. Why should I trust Noori Hub?

We focus on clear communication, honest policies, and customer satisfaction.
Your trust matters more to us than a single sale.

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